Amazon Connect is a cloud-native contact center solution that offers pay-as-you-go pricing, omnichannel support, and seamless integration with the AWS ecosystem. Easily scale from tens to tens of thousands of agents without infrastructure overhead.
Advanced integrations, smart automations and CX-enhancing add-ons for your existing contact center—plus end-to-end builds for brand-new deployments.
Design and deploy scalable IVR flows, routing profiles, and multi-channel experiences, following best practices from AWS Premier Partners.
Embed AI-powered chatbots, voice assistants, and sentiment analysis to automate routine tasks and unlock insights from customer interactions.
Unify customer data by connecting Amazon Connect to any CRM or database platform via secure APIs and event-driven pipelines—no limits on flexibility.
Leverage Contact Lens, real-time dashboards, and custom analytics to monitor performance and optimize KPIs like AHT and CSAT.
Utilize real-time geolocation data to dynamically route calls, customize IVR prompts, and tailor offers based on the caller’s region.
Amazon Connect is a cloud-native contact center solution that offers pay-as-you-go pricing, omnichannel support, and seamless integration with the AWS ecosystem. Easily scale from tens to tens of thousands of agents without infrastructure overhead.
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